Empetec LLC ("Empetec", "we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit https://empetec.com or use our IT services, why we collect it, and what choices you have.
1. Information we collect
We collect information in three ways:
- Information you give us — your name, email, phone number, company and the message you send through our contact form or by email.
- Information collected automatically — IP address, device type, browser type, pages visited and referring URL, gathered through standard server logs and cookies.
- Information from service engagements — equipment serial numbers, asset inventories, network diagrams and similar technical data needed to deliver IT services.
2. How we use information
- To respond to your inquiries and provide quotes.
- To deliver and support the IT services you have purchased.
- To send invoices, service reports and operational notices.
- To improve our website and measure marketing performance.
- To comply with legal, tax and accounting obligations.
3. Cookies and analytics
We use a small number of cookies to remember your preferences and to measure site traffic. You can accept or decline non-essential cookies using the banner shown on first visit. See our Cookie Policy for the full list.
4. Sharing your information
We do not sell your personal information. We share it only with:
- Trusted service providers (hosting, email, accounting) under written confidentiality agreements.
- Law enforcement or regulators when required by valid legal process.
5. How we protect information
We use industry-standard administrative, technical and physical safeguards: encrypted email, role-based access, multi-factor authentication, offsite backups and a documented incident response plan.
6. Your rights
You may request access to, correction of, or deletion of your personal information at any time by emailing soporte@ot.empetec.com. Residents of California, Colorado, Virginia and other applicable states have additional rights under local privacy laws, which we honor.
7. Retention
We keep contact-form submissions for up to 24 months. Service records are kept for the period required by applicable tax and warranty law (typically 7 years).
8. Children's privacy
Our website and services are intended for business and adult consumers. We do not knowingly collect information from children under 13.
9. Changes to this policy
If we make material changes, we will post the updated policy on this page and update the "Last updated" date above.
10. Contact
Empetec LLC
11050 N Biltmore Dr #122, Phoenix, AZ 85029
Email: soporte@ot.empetec.com
Phone: +1 (843) 369-0590